Frequently Asked Questions
Q: WHAT SERVICES DOES YOUR COMPANY PROVIDE?
A: We provide airport transfer and cruise transfer from all major airports (Heathrow, Gatwick, Luton, Stansted or City Airports) to and from London and we provide private minibus hire for ground transportation to all cruise ports in UK.
Q: WHAT TYPES OF VEHICLE DO YOU HAVE?
A: We have chauffeur driven Mercedes E class saloon, S class luxury saloon, Five seats Mercedes Viano MPV. And eight seats Mercedes Viano minibus.
Q: WHAT ABOUT YOUR DRIVERS?
A: All our drivers have a minimum of 4 years experience, they are polite and courteous and smartly dressed at all time. They are fully insured and licensed by Public Carriage Office to drive private hire airport car.
Q: HOW DO I MAKE A BOOKING?
A: for cruise transfers:
To make an online booking for private hire airport cars services please select the airport you arrive or depart and click on the relevant cruise port terminal. Select the vehicle for your requirement and follow the on screen instructions. When you submit the form you will be required to make the payment for the booking. If you have selected to pay by credit card the payment is processed through a secure server. We will confirm the booking after we have processed and received the payment.
for quick quote:
Simply go to "Quick Quote" section on this page right panel and fill in the four required information to get a price for your journey. If you want to proceed to make a booking then click on the 'book this journey' button. If the start and destination details you require are not available under quick quote, then please click on the "online quote" link or tab. Complete details and submit. We will only be pleased to send you a quote within eight hours by e-mail to continue with the booking.
Q: DO YOU PROVIDE A PICK UP SERVICE FROM MY HOME GOING TO A AIRPORT?
A: Yes we have private hire Airport Cars service to pick up from private residence.
Q:IF MY FLIGHT IS DELAYED,WILL I BE CHARGED WAITING TIME?
A: We monitor flights from our office so if your flight is delayed we will know about it. You will not be charged waiting time.
Q: I AM TRAVELLING TOMMOROW MORNING,CAN I STILL BOOK ON LINE?
A: No, we need at least 24 hrs notice. But you can telephone our office to make the booking.
Q: I NEED TO SEE YOUR TERMS AND CONDITIONS.
A: Click terms and conditions tab on our home page.
Q: WHERE WILL THE DRIVER MEET ME?
A: The driver will be standing near the main airport information desk with your name on board.
Q: WHAT IF I CAN'T FIND HIM?
A: We provide free phone number for our clients to call from any call box, from any airports (Heathrow, Gatwick, Luton, Stansted or City Airports) or cruise ports.
Q: IS YOUR PRICE ALL INCLUSIVE?
A: Some company charges may appear cheap but beware, they will charge for parking, waiting, congestion on top of the original price they quote. Our price include all the charges plus 1 hour waiting time in airports (beginning from the time of landing).
Q: WHAT IF THE DRIVER HAS TO WAIT AT THE AIRPORT FOR REASONS OTHER THAN FLIGHT DELAYS?
A: We include 1 hour waiting time in the price you pay, normally this is more than enough for you to clear customs etc. but if we are required to wait any longer the charges are, £15 per ½ hour.
Q: WHAT ARE YOUR CANCELLATION POLICIES*?
A: There is a £5 cancellation charge if 24 hours notice is given to us, otherwise the whole amount will be charged.
Q: CAN I PAY BY CASH?
A: Yes, you can pay to the driver after the journey and the driver will give you a receipt for your payment.
WHAT KIND OF SERVICE DOES YOUR COMPANY PROVIDE?
We provide executive ground transportation service between London airports to cruise ports and home counties with the following service:
A: We provide airport transfer and cruise transfer from all major airports (Heathrow, Gatwick, Luton, Stansted or City Airports) to and from London and we provide private hire Executive Cars for ground transportation to all cruise ports in UK.
- Airport transfer service
- Airport cars service
- Airport minicab service
- Airport chauffeur service
- Airport private hire taxi service
- Airport private hire executive car service
The following are the main transfer service. We provide with the above mode of transportation
1) Private hire Limousine Airport Transfer:
We provide standard and executive airport transfer service from all major Airports Heathrow to Gatwick, Heathrow to Southampton, Luton, City, Heathrow to Dover, Stansted including Birmingham and Manchester to and from London and Home Counties.
2) Airport to Airport:
We provide ground transportation service between all major airports.